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NSQF/NVQF Sample Question Paper of Introduction to Tourism-II (406/466)-First Term (SA-1)-Class 10

CBSE / Vocational / NSQF/LEVEL-II/2014 – 15
Central Board of Secondary Education, Delhi
Class – X
Subject- Introduction to Tourism-II- SA-I
Paper- Theory, Code: 406 /466
Time Allowed- 01 hours
Maximum Marks- 30

General Instructions
1. All questions are compulsory.
2. The question paper consists of four sections A, B, C and D.
3. Section – A has 6 questions of 1 mark each. Only 4 need to be answered.
4. Section – B has 2 questions of 02 marks each.
5. Section – C has 4 questions of 03 marks each.
6. Section –D has 2 questions of 05 marks each.
7. Internal choice is provided in all the Sections.

Section-A (1 x 4 =04 Marks)

1. Define Personality.
2. Name any two determinants of personality.
3. ________ and ________ help in creating first impression.
4. ________ and ________ are two travel and trade journal.
5. ______________________ is the United Nations Agency responsible for the promotion of responsible, sustainable and universally accessible tourism.
6. Name any two impacts of Tourism.

Section-B (2 x 2 = 04 Marks)

1. What are the desirable personality traits is a travel and tourism professional? Name at least four.
OR
What do you understand by grooming? What are the ‘must’ grooming tips for tourism professionals? Name at least four.
2. Name the sources of Tourisms Information.
OR
Expand the following (Any two)
a) CRS
b) MOT
c) UNTWO
d) NTO

Section-C (3 x 4 = 12 Marks)

1. As a Tourism executive, you get a call from an irate customer. What are the Business Telephone Etiquettes that you should remember while dealing with customer on phone?
2. How will you change your personality by changing your attitude?
OR
What are the generic determinants of personality?
3. What are the Social Benefits of Tourism? Explain with examples.
4. Write a brief note on UNWTO.
OR
Write a brief note on Ministry of Tourism.

Section-D (5 x2 = 10 Marks)

1. Your friend and colleague is going through a personal crisis. What are the ways in which he/she can project a positive body language to clients/tourists?
OR
As a HR manager, what are the desirable work ethics that you will look for while choosing “employee of the month”. What are the desirable work ethics in an employee?
2. Discuss the Economic Benefits of Tourism.

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