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Write a letter to the Marketing Manager, complaining about a defective TV set purchased by you and ask for its replacement.

Write a letter to the Marketing Manager, complaining about a defective TV set purchased by you and ask for its replacement.

 

DA/114 D,

Hari Nagar,

New Delhi-64

September 15,…

The Marketing Manager (Sales)

BPL (India),

Janakpuri,

New Delhi-25

 

Subject : Defective T.V. Set

Sir,

 

I purchased a SANTURA colour TV from your Janakpuri showroom vide Bill No. 59376, Dated July 19, 2002. After only a week’s time the TV started giving trouble. Both the picture and the sound were unclear. I made a complaint and the Engineer after doing something went away. Then it became a regular feature. The TV set instead of being a source of entertainment became a source of trouble. Many a time I profested with the man and asked for an exchange as per the company rule. He didn’t agree and even misbehaved.

I hope you to personally look into the matter and keeping in view the prestige of the company and also the interest of a common customer like me, will give directions for the exchange of the defected TV set by a new one, thus relieving me of the trouble of purchasing a TV of your company.

Thanking you

 

Yours Sincerely

Aakash Ghose

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