Complaint to the University Book Depot regarding wrong billing and defective books.

Complaint to the University Book Depot regarding wrong billing and defective books.

Alok Mehta  

51-B, Y. M.C.A.

Jai Singh Road

C.P., New Delhi-110001

1st June, 2007

The Sales Manager

University Book Depot

541/C, Andheri (W)

Mumbai-400058

Sub. : Defective books and wrong billing

Dear Sir,

I took delivery of the parcel sent by you a couple of days back, after making cash payment of Rs. 600/- to the postman. It was in response to my order for supply of some books, which I need, urgently to prepare for my N.D.A. Examination. Out of a total of six books ordered and billed for, one book, ‘A book of Essays, Letters and Paragraphs’, mentioned against serial number 6 in your bill, was not present in the parcel. Regarding the other two books, which I am sending back, ‘Manorama Year Book’ is of 2004 edition and from ‘Thesaurus’, many pages are missing and some are repeated. How can these books help me in the crucial preparation of my examination ? My precious time is going waste as I can’t study without these book. It is the mistake of your man who has packed the books. Over and above, you have not even given me any discount on the purchase.

Now, kindly arrange to replace the enclosed two books and send the missing book by return of mail. I expect a refund of at least Rs. 210/- from the payment to make up for the discount @ Rs. 20/-.

Hoping for an early response,

Yours sincerely,

Alok Mehta