ASL Topic Conversation a Telephone Operator of Bharat Enterprises answers the outside telephone calls as well as connects the telephone Nos. for her Officers.

ASL Topic Conversation a Telephone Operator of Bharat Enterprises answers the outside telephone calls as well as connects the telephone Nos. for her Officers.

ASL Conversation on the Topic “Answering The Telephone”

Operator: Bharat Enterprises, Good morning, please.

1st caller: Is that Bharat Enterprises?

Operator: Yes, please. Whom do you want to speak to?

1st caller: May I speak to your General Manager Mr. Sudershan Sharma, please?

Operator: Just a moment, please. I’ll connect you to Mr. Sudershan Sharma.

Mr. Sudershan Sharma: Sudershan Sharma, here.

Operator: Sir, your call.

Sudarshan Sharma: Please, connect.

Operator: (to the caller) Please speak, Mr. Sharma is on the line.

Operator: (On receiving a call from the sales department) Yes, Sir.

Sales Manager: Please get me the telephone of Indian Traders.

Operator: Do you have the No, sir?

Sales Manager: Yes, please. Their No., is 672598

Operator: Whom do you want to speak there, sir?

Sales Manager: Connect me with their Sales Manager, Mr. Verma.

Operator: O.K. Sir, I’ll give you a ring back.

Sales Manager: Please do it quickly. It’s an urgent call.

(There is one more call from outside.)

Operator: Bharat Enterprises, please. Good morning.

2nd caller: Is it 589585, please?

Operator: No, please. Wrong number.

Caller: Sorry, madam. (And he disconnects the call).

Operator: Is it 672598, please?

Indian Traders: Yes, please.

Operator: Is that Indian Traders, please?

Indian Traders: Yes, please.

Operator: Our sales manager, Mr. Malhotra wants to speak to your Sales Manager, Mr. Verma.

Indian Traders: Just a minute, please. I’ll call Mr. Verma on the line.

Operator: (Ringing Mr. Malhotra) Sir, your call to Mr. Verma of Indian Traders.

Mr. Malhotra: Thank you. Please put him on. Hello!

Mr. Verma: Hello! Mr. Malhotra, I am Verma from Indian Traders. How are you?

Mr. Malhotra: Pretty well, thanks. What about you?

Mr. Verma: I am also quite well. Thank you, for calling me. What can I do for you?

Mr. Malhotra: We have not received the payment for our last bill. Can you send the Cheque through some special messenger today itself?

Mr. Verma: I am sorry, we could not make the payment earlier. I shall send you the cheque by the evening. Rest assured.

Mr. Malhotra: Thank you. When are you coming to this side next?

Mr. Verma: I hope to call on you next Thursday,

Mr. Malhotra: Thank you, you are welcome any time. Goodbye.

Mr. Verma: Goodbye.

(Another outside call comes in.)

Operator: Bharat Enterprises. Good morning, please.

3rd caller: May I speak to Miss Shashi of the General Section?

Operator: I am sorry she is on leave, today.

3rd caller: Is she expected to come tomorrow?

Operator: Yes, please.

3rd caller: Kindly give her a message that her cousin Mohan from Bombay has come to Delhi.

Operator: I shall deliver this message.

3rd caller: Thank you, please.

Operator: No mention, please.

Operator: (On receiving a call from the General Manager) Yes, sir.

General Manager: Please get me the No. of General Manager, International Traders.

Operator: O.K. Sir.

General Manager: It’s an urgent matter. Please get the No. quickly.

Operator: Is it International Traders?

International Traders: Yes, please. May I know who is calling?

Operator: Our General Manager, Mr. Sudershan Sharma wants to speak to your General Manager, Mr. Vohra.

International Traders: Our General Manager is not in his office at the moment.

Operator: When is he likely to come back?

International Traders: He will be available only after lunch.

Operator: O.K. Thank you.

(The operator gives a ring to Mr. Sudershan Sharma, the General Manager).

Mr. Suderashan Sharma: Yes, please.

Operator: Sir, Mr. Vohra General Manager of International Traders is not available in the room at the moment. He will only be available in the afternoon.

Mr. Sudershan Sharma: O.K. Please try again in the afternoon at about 3.00 P.M.

Operator: Yes, sir.

(Another call comes from outside)

Operator: Good morning, please. It’s, please. It’s Bharat Enterprises.

4th caller: Is it Bharat Enterprises, please?

Operator: Yes, please.

4th caller: May I speak to your Publicity Officer Mr. Narinder Dhanda, please?

Operator: I am sorry he is out of office at the moment.

4th caller: When will he be available, please?

Operator: He would only be available after 3.00 P.M. please.

4th caller: Thank you.

Operator:  No mention, please.