NSQF Practical Guidelines and Project 2018 of “Introduction to Tourism and Hotel Industry (754)” for Class 11 CBSE

 Practical Guidelines

 INTRODUCTION TO TOURISM AND HOTEL INDUSTRY –XI (754)

 1.)MINIMUM PASS MARKS

The Minimum number of marks required to pass in each subject is (33) percent in the written papers and practical examination.

2.)Marks for record, Viva Project etc., in respect of Senior School Certificate Examination:

Marks allotted for laboratory Record, Viva Voice etc., should separately stated in the answer book (if answer-books are used) and added to the marks given for other items.

3.)Assessment of performance.

• The examiners (internal) may be assigned for the conduct and assessment of Practical Examinations each in Senior Secondary School Curriculum. Question for the viva examinations should be conducted by both the examiners. Question to be more of general nature, project work or the curriculum.

• In the assessment and award of marks, follow strictly the marking Scheme which is given in the list of practical i.e. provided to the Examiners/Schools at the time of Examination.

• Every effort should be made to reach a consensus on the marks to be awarded to individual candidates. If a difference of one or two marks still persists even after discussion the average marks should be awarded.

• Marks awarded for Practical activities, viva and Practical files must be separately shown on the answer-book as the total.

• Award lists should be signed by the examiner.

Project- 15 MARKS

Unit 1

Project 1 – Make a survey report on the impact of tourism. on environment.

Unit 2

Project 2 –Conduct a survey on any two profit-making and non-profit making businesses in the hospitality industry(sarai/dharamshala / dhaba, motel/hotel/)in your local area and compare them in context to menu, service, décor , number of employees and rate range.

Unit 3

Project 3 Collect pictures of person transmitting message through facial expressions or gestures and list the kinds of communication that are helpful and those that cause hindrance while performing a work.

Unit 4

Project 4 – Prepare a checklist to ensure that the staff always look well groomed and presentable.

Unit 5

Project 5 – Suggest how you will handle the following complaints

• Guests had to wait for a very long time when checking out.
• Guest has been served cold food in the room
• Guest has been overcharged.

UNIT 6

PROECT 6- List 10 desirable qualities of Front-office personnel.

UNIT 7

PROECT 7- Collect information on 20 important Countries their Capital and Currency

(If students cannot be assigned a power point presentation, then they can communicate their project work through flip charts, flow diagram, etc . Students can use electronic media to collect information on hotel industry)

• Students should demonstrate their capacity to handle a project in the examination. To improve students’ presentation skills, it is suggested that the students be trained to present final project.

• The marks for the projects will be assessed by the subject teachers through, a well planned rubric, keeping in view the core content, quality of the project and presentation of work.

• The correctness and quality of the projects in accordance to the time limit should be kept in mind before grading the child.

VIVA BASED ON PROJECT – 05 marks

1. What is the negative impact of tourism? on our environment?
2. What do you think a hotel does not make a profit?
3. In what ways can a hotel improve its sales?
4. What kind of communication skills should a person have which help in

Improving relationship/ work?

5. How can staff look well groomed and presentable?
6. How would you handle a complaint from a guest if there is hair in his Meal or any other complaint?
7. What two important qualities would you check while recruiting staff for Front office?
8. What is the capital of Japan?
9. What is the currency of Ireland?
10. Name two important tourist destinations in India

.

Practical File-05 Marks

Grooming and soft skills – 05 marks

• Communication skills -Ask to introduce self, talk about self, his likes /dislikes, why chosen this field , observe and note –clarity of thought and speech ,confidence

• Courtesy and Manners -how greets, sits only when asked to , Table manners
• Grooming – uniform, nails, hair, shoes, etc

The examiner conducting the final practical examination may ask verbal questions related to the project, if any, done by the student. Alternatively, if no project has been assigned to the students, viva may be based on questions of practical nature from the field of subject, as per the Curriculum.

• The Examiner in charge of conducting practical may assign practical activities to the students as per the curriculum given below.

• Students are required to prepare a practical file as per the curriculum and instructions of the subject teacher.

Practical file should have at least 20 activities as given in the practical syllabus and should cover all the units.

Demonstration of skill competency via Lab Activities/ practical exam- 10 marks

1. Map Char Dhams/ religious places/ tourist destinations beaches /hill stations of India
2. Tabulate ten countries with their capital and currency.
3. List any 6 facilities available at Airport
4. List four benefits of computer in our day-to-day life.
5. Assume that you are the Front-office Manager of a hotel. You are expecting a VIP guest who is about to arrive later in the afternoon. Explain what type of attributes having in an employee you will assign for

6. You are the Front-office Manager of a hotel. How will handle the following complaints :

• Guest had to wait for a very long time when checking out/ any other (Activity question can be created by examiner, to be conducted on the day of practical exam.)

Record of Marks in the Practical answer-books

The marks for the practical will be assessed by the subject teachers through, a well planned rubric, keeping in view the core content, quality of the practical and presentation of work. The examiner will indicate separately marks of practical examination on the title page of the answer-books under the following heads:-

1. Projects ( 3×5= 15) 15 Marks

2. Viva 0 5 marks
3. File 05 marks
4. Grooming and soft skills 05marks
5. Demonstration of skill/practical exam

10 Marks

Total                                                                                                               40 marks

As students do not have an external examiner teachers could follow similar

pattern as enunciated for Grade XII.