ICICI Bank Recruitment-2015

1) Branch Manager/ Deputy Branch Manager
2) Phone Banking Officers – Domestic and International Process
3) Graduate-Dynamic Front line Sales Force
4) Wealth Manager – Wealth Management Group

Branch Manager/ Deputy Branch Manager

Description: To Enhance and Contribute in the Growth of the Company through Business Development, smooth flow of financial and non-financial transactions at the branch level, Revenue Generation, Profit and Cost Management, Customer Acquisition and Retention.

Location: Across India.
Min Exp (yrs): 5
Max Exp (yrs): 12

Skills:
Team Management.
Client Management.
Operations Management.
General administration.
Analytical skills.
Interpersonal skills.
Problem solving Skills.

Qualifications:
MBA/Graduate.

Accountabilities:
1) Ensuring that the financials of the branch are under control and the branch adheres to the Know Your Customer (KYC) and Anti-Money Laundering (AML) norms at all times.
2) Providing advisory services to corporate & high net-worth customers on funds management while maintaining relationship with Key Accounts.
3) Responsible for dealing with external and internal auditors and inspections and compliance.

4) Supervising Key Areas including Marketing, Business Channel Development, Team Development, Cost Management, Revenue Generation.
5) Monitoring the branch sales targets, conceptualizing & implementing competent strategies in coordination with the branch and the sales team with a view to penetrate new accounts and expand existing ones for a wide range of financial products & services.

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Phone Banking Officers – Domestic and International Process

Description: The incumbent is responsible for managing customer queries / complaints in voice process (inbound & outbound).

Location: Thane, Hyderabad.

Key Deliverables:
Handle and resolve customer complaints/ queries over phone.
Provide customers with relevant product and service information.
Cross sell new product and service opportunities to customers over phone.
Provide feedback to the team leaders about product / process.

Key Skills:
Good Communication Skills (English & Hindi Language).
Open to work in rotational shifts.

Age and Qualifications:
Age less than or equal to 28 years.
Graduates in any discipline.
0 – 2 years experience in call centers handling domestic and international customers.

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Graduate-Dynamic Front line Sales Force

ICICI Bank hires young graduates to join its dynamic front line Sales Force. The selected applicants are trained at ICICI Bank Sales Academy. This training ensures that the applicants are well equipped in Selling Skills, Product Knowledge and Rules and Regulations pertaining to the job responsibility. The Sales Academy is one-of-its kind in the world and confers on its participants a Certification in Sales Management. The details of the job responsibility and the Sales Academy are outlined below.

Education:

Graduates in any stream (Engineers & MBAs ineligible)
Age: 20 to 26 years

Job Responsibilities:
Responsible for achieving the monthly sales targets, assigned to him/her, for various products and services offered by ICICI Bank.
Cross sell new product and service opportunities.
Market mapping, customer mapping, competitor mapping in the geography assigned.
Proactively identify sales prospects and do business development activities in the geography assigned.
Follow up on new leads and referrals to generate business.
Follow the various internal guidelines and procedures of the bank.
Ensure customer satisfaction.
Resolve customer queries/issues.
Maintain periodic status reports, including daily activity report and calls/follow-ups made.

ICICI Bank Sales Academy
ICICI Bank Sales Academy offers a Certification in Sales Management. The program has been designed to attract bright young graduates who want to build a career in sales function. The course curriculum has been designed by ICICI Bank to groom the aspirants for taking over the front line sales function in the Bank. All the candidates trained at the ICICI Bank Sales Academy join the sales force of the bank.

Wealth Manager – Wealth Management Group

Job Purpose:
Monitor and address HNI clients’ banking and Investment requirements, use financial acumen and investment expertise to review a client’s personal data, align clients’ need through superior service, seamlessly align service delivery for enhanced experience; thereby helping the client to reach his short term and long term investment goals.

Key Deliverables:
The objective of this job is to increase overall financial revenue being generated from the set of HNI accounts mapped with asset and liability targets by means of:
Main deliverables are building and maintaining long term relationships, deepening relationship (growing relationship value) and growing revenues
By reaching out to all mapped clients on a periodic basis (defined) and cross selling as many products as possible (as per the demographic, lifestyle and risk profiling)
By providing seamless and superior service delivery
By ensuring compliance with key regulatory and bank level requirements

Responsibilities:
Focus on business development across liabilities, assets & fee to sustain and achieve growth in relationship value, revenues & improved client stickiness
Achievement of product-wise targets
Formulate outbound and inbound sales plan to acquire new HNI customers for increasing customer base of the portfolio.
Ensuring regular availability of Research material and inputs to the client
Conduct risk profiling of all mapped clients for better advisory on investment needs
Ensuring client contactability at all times through updation of latest contact details in all necessary systems
Regular contact with all mapped clients through weekly / monthly calls
Resolution of queries of all mapped clients within TAT specified
Ensure compliance through regular process checks and self-audit scores

Other Responsibilities
Ensuring regular updation of call reports in relevant system
Ensuring need based product approach towards clients and regular reporting of product penetration
Mandatory certifications
Managing relationships to improve relationship value of existing customers

Qualifications:
Grade range: AMII to MMI
Experience: Min 8 years & Max 12 years
Job Locations: Kolkata, Delhi NCR, Chandigardh, Lucknow, Mumbai, Pune, Bengaluru, Chennai, Hyderabad

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