Formal Letter “Making a complaint about a Holiday Package” for CBSE Class 9, Class 10 and Class 12 and other Graduation Classes.
Making a complaint about a Holiday Package.
The Manager
Willow Wind Resort
Kasauli, HP
November 10, 2009
Sub: Holiday booking ref/WW/Kas/123/6/2007 Sir,
I am writing to express my dissatisfaction with the self-catering accommodation provided for my family at the Willow Wind, Kasauli, HP, from 1 October – 14 October 2009.
On arrival, the accommodation had not been cleaned, the refrigerator was not working properly and there was no hot water.
These problems were pointed out to your resort representative, who was unable to resolve them to our satisfaction.
We were forced to accept a lower standard of accommodation, despite having paid a supplement for a terrace and hill view. This detracted significantly from our enjoyment of the holiday. I would appreciate if you would look into this matter soon with a view to refunding my supplement and providing appropriate compensation for the distress suffered.
Yours Faithfully,
Paramjit Singh
Sunny Enclave,
Mohali,
Punjab
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