Write a letter to be sent to an important regular guest of your hotel trying to regain his confidence.

An important regular guest of your hotel has suddenly taken his annual conference to another hotel in your neighbourhood. On making inquiries with your staff you learn that a new employee had misbehaved rudely to him during his last visit to your hotel. As the Guest Relations Manager of your hotel, write a letter to be sent to him trying to regain his confidence.

Hotel Oberoi Intercontinental,

June 15,…..

Dear Mr. Bill Gates,

As you are aware, we are one of the oldest hoteliers in the capital and have distinguished ourselves for courtesy, and service with a smile, and the quality of our hospitality is universally acknowledged. At the same time, we are also aware of the standing and repute of your corporation and know fully well the amount of good-will it enjoys worldwide. In the past, it had always been our privilege and pride to organise the various conferences on your behalf, and as far as we are aware, the services rendered by us on all such occasions had been found to be quite satisfactory by you and your guests. We are really proud of having so valued a patron as your corporation and we have always been gearing up to meet all your requirements at the shortest notice.

Recently, we have, however, been disappointed to learn that for holding your annual conference on June 1-2, ……..you entrusted the hospitality services to our valued neighbours, the Lodhi Hotels Ltd. On making inquiries with our staff we learn, with deep regret that during your last visit, a new employee of ours had not ex- tended to you the courtesy and attention that is normally due to you and his behaviour was not up to your expectations.

We are extremely sorry for the discourtesy that you experienced at our end and have taken stern action against the erring employee. As we can ill afford to lose the patronage of a valued customer like you, I would request you kindly to ignore the unpleasant experience which seems to have annoyed you and continue to give us the opportunity to serve your company whenever an occasion arises.

A line in reply will be highly appreciated.

Yours sincerely,

(X)

Guest Relations Manager

Mr. Bill Gates,

CMD, Bill Gates and Co. Ltd.,

Nehru Place,

New Delhi.