Complaint Letter to the General Manager, Transport Authority, complaining about rude and irresponsible behavior of drivers and conductors

Complaint Letter to the General Manager, Transport Authority, complaining about rude and irresponsible behavior of drivers and conductors

110 Raja Park
Jaipur
Date…………

The General Manager,
Transport Authority
Jaipur

Sir,

Complaining about rude and irresponsible behavior of drivers and conductors.

I want to draw your kind attention towards the rude and irresponsible behaviour of both drivers and bus conductors with the commuters. They look towards the passengers with indifference and behave with them in a very strange and absurd way. They lack etiquette and use filthy language.

Generally, the bus drivers do not stop the bus at the fixed stops. They seem to disdain the passengers have to run after the stop and the passengers have to run after the bus. The passengers hardly get into the bus, when it starts. In this way many commuters fall, and feel a lot of irritation and insult.

No less irresponsible is the behavior of conductors. They never bother to see whether the passengers have got into the bus or not, and they blow the whistle. The bus moves while passengers have only one foot on the footboard.

They forget the elementary duties of good conductors and behave indecently. They show no courtesy and sympathy for the senior citizens and the ladies.

It is my humble suggestion that before their retirement, they must be taught how to deal with the passengers. Presently they must be instructed and advised suitably to mend their way and surprise check in this respect can improve the things a lot.

Yours faithfully

Dipali Pathak