NSQF Practical syllabus of “Front Office Operations (753)” for Class 12 CBSE

PRACTICAL SYLLABUS FRONT OFFICE OPERATIONS (753)

Time: 2 Hours                                                                                                            Marks: 40

Unit–1: Formats Used in Registration                                                                  

• Registration card.
• C-form.

Unit–2: Formats Used on Bell Desk

• Errand card.
• VIP amenity voucher.

Unit–3: Role Play on Luggage Handling

Unit–4: Chart for Bell Desk Equipments

Unit–5: Role Play on Message and Mail Handling

• Message.
• Incoming Mail.
• Outgoing Mail.

Unit–6: Role Play on Receiving a Guest and Filling up Necessary Formats

• Etiquettes and manners.
• Role play on complaint handling.

Unit–7: Role Play on Telephone Handling

• Conversation between a caller and the Telephone Operator.

Unit–8: Role Play on up Selling Techniques

Unit–9: Situation Handling at the Concierge

Unit–10: Quiz based on Glossary Terms                                                 

• Reception.
• Bell desk.
• During the stay activities.

Information & concierge.